MoreMeetings has worked with over
Dealers turn to us to lower their costs and stabilize a consistent flow of new leads for their sales team.
Hiring, training, and maintaining a well-run BDC in the current job market is costly and challenging for most car dealers.
MoreMeetings can:
We can customize a CRM for your business and provide detailed reporting weekly, including;
Manage new leads and schedule show MoreMeetings utilizes bilingual, cost-effective agents with no downtime, as we have backup agents from Monday to Saturday, from 10 AM to 7:00 PM
We make a first-contact phone call on new and current leads using a 60-day contact strategy. Leads are retired after 60 days. (see flow chart below)
Agents prequalify leads and schedule appointments.
All appointments are confirmed.
Manage new leads and schedule shows
Dealers can forward inbound calls looking for information to our call center or provide access to their phone system.
Our agents can schedule appointments while gathering all the necessary contact information and creating records in your CRM.
MoreMeetings measures customer satisfaction for new first-time prospects regarding their shopping experience at the dealership.
We complete the survey 90% of the time when the prospect answers the phone. We call it our Customer Service Index, “CSI.”
Leads are managed in three alert categories;
Good
Caution
Problem
Alerts can be escalated to dealer management in cases where there is a severe issue, and audio recordings can be shared.
We phone prospects within one day of their first visit to the showroom to gauge how they felt about the sales agent, your facility, general friendliness, and overall satisfaction.
When a new car is delivered to a prospect, we call two days later to measure their overall satisfaction with the vehicle and delivery process.
Dealers can craft their own survey.
Customers who utilize the dealer service department will receive a phone survey two days after their appointment measuring all aspects of their experience;
