Business Development Center Management for New and Used Car Dealers
Why use MoreMeetings as your Business Development Center, “BDC?”
MoreMeetings has worked with over
Dealers turn to us to lower their costs and stabilize a consistent flow of new leads for their sales team.
Hiring, training, and maintaining a well-run BDC in the current job market is costly and challenging for most car dealers.
MoreMeetings can:
- Manage new leads and schedule shows
- Conduct customer satisfaction surveys for pre-and-post sale
- Conduct surveys after automobile service or maintenance
We can customize a CRM for your business and provide detailed reporting weekly, including;
- the number of leads received and worked,
- the number of calls made,
- appointments booked and confirmed,
- and the number of shows.
Brands Who Trust Us
BDC Services
Outbound
Manage new leads and schedule show MoreMeetings utilizes bilingual, cost-effective agents with no downtime, as we have backup agents from Monday to Saturday, from 10 AM to 7:00 PM
We make a first-contact phone call on new and current leads using a 60-day contact strategy. Leads are retired after 60 days. (see flow chart below)
Agents prequalify leads and schedule appointments.
All appointments are confirmed.
Inbound
Manage new leads and schedule shows
Dealers can forward inbound calls looking for information to our call center or provide access to their phone system.
Our agents can schedule appointments while gathering all the necessary contact information and creating records in your CRM.
BDC Services
Survey Services
Outbound - Customer Satisfaction Index, “CSI.”
MoreMeetings measures customer satisfaction for new first-time prospects regarding their shopping experience at the dealership.
We complete the survey 90% of the time when the prospect answers the phone. We call it our Customer Service Index, “CSI.”
Leads are managed in three alert categories;
Good
Caution
Problem
Alerts can be escalated to dealer management in cases where there is a severe issue, and audio recordings can be shared.
Floor prospect survey
We phone prospects within one day of their first visit to the showroom to gauge how they felt about the sales agent, your facility, general friendliness, and overall satisfaction.
Sales survey
When a new car is delivered to a prospect, we call two days later to measure their overall satisfaction with the vehicle and delivery process.
Custom survey
Dealers can craft their own survey.
Outbound - Customer Satisfaction Index, “CSI.”
Auto service survey
Customers who utilize the dealer service department will receive a phone survey two days after their appointment measuring all aspects of their experience;
- before,
- during,
- and after the service.
